Privacy & Cookies

Privacy policy and protection of personal data

Responsible for data processing

ECASA APP SL con CIF: B01679166 and with tax domicile in Calle Gremi Ferrers 30, 07009, Palma de Mallorca, Balearic Islands, Spain.

User rights

Access: You can ask ECASA if this company is treating your data.

Rectification or cancellation, in case they are incorrect or incomplete.

Limitation: ECASA will only keep the data necessary for the exercise or defense of claims.

Opposition: ECASA will stop processing your data, except for legitimate reasons or for the exercise or defense of possible claims.

Cancellation: ECASA will stop processing your data, except for those relating to orders made in the previous three years for legal reasons.

Portability: you can request the data that ECASA has about you in a portable format.

Suppression:ECASA will delete your data, provided that the treatment of these is based on your consent.

In case you have provided consent for data processing, you have the possibility to withdraw it at any time.

To exercise your rights, you can contact ECASA in writing at your tax address or by email, specifying the rights you want to exercise and facilitating, in any case:

- Photocopy of DNI or equivalent identification document

- E-mail address that identifies your account at ECASA

- In the event that ECASA does not satisfy your claim, you may contact the Spanish Agency for Data Protection.

Data retention

User personal data

Minimum time of conservation of personal data of the user:

10 years: Art. 25 Law on the Prevention of Money Laundering and Terrorism Financing.

6 years: Art. 30 Commercial Code

5 years: Art. 1964 Civil Code

4 years: Law on Infractions and Sanctions in the Social Order, Arts. 66 and following General Tax Law

Newsletter subscription: from the moment the user subscribes until they unsubscribe.

User registration: from the time the user registers until they unsubscribe.

Disaggregated data

Data that does not identify the user (orders, samples, etc.) will not be deleted.

Origin and legitimacy

Hosting: we host our platform on 1 & 1 servers and we have SSL TLS v.1.2 encryption that allows the user to securely send your personal data

Data processing: your data will be processed automatically and incorporated into the corresponding files. Ecasa may collect data provided by your browser to offer you a personalized experience (for example, services enabled in certain areas) and detect possible irregularities (fraudulent access attempts).

Email: ECASA uses both its own and third-party email services (Mailchimp) to manage the sending and receiving of email.

Instant messaging: ECASA does not provide service through instant messaging except with the express consent of the client.

Payment gateways: through www.ecasa.app, you can access authorized third-party websites to formalize payment for the services provided by ECASA. We do not have access to the bank details that you provide to these websites.

Legitimation: Your acceptance by checking the corresponding box on each form.

Purpose and legal basis of the treatment

The purpose of the data processing will be specific for each form you fill out.

Installation (contact you to arrange a measurement or / and installation appointment):

-Purpose: to attend to the request for information on the installation service, together with the sending of the information required by the user about the activity and / or services of ECASA.

-Legal basis that legitimizes this treatment: the execution of the contractual or pre-contractual relationship with ECASA.

Contact (contact you to answer your question):

-Purpose: to attend to the query in question, together with the sending of the information required by the user about the activity and / or services of ECASA.

-Legal basis that legitimizes this treatment: the execution of the contractual or pre-contractual relationship with ECASA.

Call request (contact you by phone to answer your query):

-Purpose: to attend to the customer call request, together with the sending of the information required by the user about the activity and / or services of ECASA.

-Legal basis that legitimizes this treatment: the execution of the contractual or pre-contractual relationship with ECASA.

Send offer by e-mail (give you access to our newsletter of articles, promotions and discounts):

-Legal basis that legitimizes this treatment: The sending of the ECASA newsletter with news and offers.

Send basket by e-mail (send you the selection you made on our website):

-Legal basis that legitimizes this treatment: The sending of your basket in ECASA so that you can consult it or process your order later.

Registration (give you access to the customer control panel and make it easier for you to navigate the web):

-Legal basis that legitimizes this treatment: the execution of the contractual or pre-contractual relationship with ECASA.

Place order (process your order and promptly inform you of its follow-up):

-Legal basis: provision of the online sales service requested by the consumer and carried out by ECASA, the company that manufactures the custom product (to adjust to the customer's specifications), the courier company (for the delivery of the product) .

Recipients

The manufacturers associated with each type of product, within the framework of the corresponding service provision (manufacturing the parts that make up the product, as well as generating the shipping labels). The transport company, in charge of moving the order to the customer's home. The marketing company in charge of managing the campaigns and promotions associated with the fixed or temporary offers present on the website and information technology service providers? ex: data hosting, email service, etc.)

Social networks

ECASA will not extract data from social networks, unless the user's consent is specifically and expressly obtained to do so.

Newsletter, RSS and newsletter

To manage our newsletter (or newsletter or RSS feed) we use the Mailchimp service (Mailchimp privacy policy) to which we give your name and e-mail.

The purpose of processing this data will only be to provide the subscription service that the user requests.

If you want to unsubscribe from our newsletter, you can do so by clicking the link that appears at the end of any message you have received through the email info@ecasa.app or by sending a request to ECASA.

Giveaways and promotions

By participating in promotional actions organized exclusively by ECASA, the data you give will be processed only by ECASA for the purpose that it has indicated in the action statement.

Web browsing (Cookies)

At ECASA we use our own and third-party cookies to ensure that you have a better browsing experience, you can share content on social networks and to obtain usage statistics.

ECASA will never use cookies to:

- Collect personally identifiable information without your permission.

- Collect sensitive information without your permission.

- Share personal identification data to third parties.

Technical cookies

Technical or fundamental cookies help us to make ECASA usable by activating basic functions such as page navigation and access to secure areas of the web. As a user, you can refuse the use of these cookies, however, if you do so, the site may not work properly.

Other cookies

Our own and third-party cookies that we do not consider essential allow us to remember information to personalize your visit to our page and help us understand how our visitors act anonymously in order to continuously improve your experience at ECASA.

Who uses the information stored from cookies

The information stored in the cookies on our website is used by us and by the following companies:

Google (Google cookie policy).

Facebook (Facebook cookie policy).

What types of cookies does this website use?

Session cookies: designed to receive and store data while the user accesses a web page. They are usually used to store information that is only interested in keeping for the provision of the service requested by the user on a single occasion (for example, a list of products purchased).

Persistent cookies: They are a type of cookies for which the data is still stored in the terminal and can be accessed and processed during a defined period. They have an erasure date. They are used for example in the purchase or registration process to avoid having to constantly enter our data.

If you detect a cookie that has not been specified in this document, we ask you to contact us to solve it.

How to manage and disable cookies

If you want to disable cookies on your computer, you can configure your browser to do so. We remind you that, if you do, the site may not function properly.

Google Chrome

Microsoft Edge / Internet Explorer

Mozilla Firefox

Apple Safari

Confidentiality

The data you provide to ECASA will be considered confidential and we will not use it for purposes other than those related to the services we provide. We will not disclose or reveal information about your interests, motives, or duration of your relationship with us.

Cookies policy

What are cookies?

A cookie is a file that is downloaded to your computer when you access certain web pages. Cookies allow a web page, among other things, to store and retrieve information about the browsing habits of a user or their equipment and, depending on the information they contain and the way they use their equipment, they can be used to recognize to user. Cookies are only associated with an anonymous user and their computer or device and do not provide references that allow their personal data to be known.

Cookies affected by the regulations and exempt cookies

According to the EU directive, the cookies that require the informed consent of the user are analytical cookies and those of advertising and affiliation, being exempt those of a technical nature and those necessary for the operation of the website or the provision of services expressly demanded by the user.

Types of cookies

a) Depending on the entity that manages them, there are own Cookies (those that are sent to the user's terminal equipment from a computer or domain managed by the editor itself and from which the service requested by the user is provided) and third parties (the that are sent to the user's terminal equipment from a computer or domain that is not managed by the publisher, but by another entity that processes the data obtained through cookies).

b) Depending on the time they remain active, there are session ones (designed to collect and store data while the user accesses a web page) and persistent ones (in which the data is stored in the terminal and can be accessed and processed during a period defined by the person responsible for the cookie - it can range from a few minutes to several years-).

c) Depending on the purpose for which they treat the information they collect, they may be:

- Technical cookies (necessary for the use of the website and the provision of the contracted service).

- Personalization cookies (which allow the user to access the service with predefined characteristics, such as language, browser type, regional configuration, etc.).

- Analysis cookies (they collect information on the use made of the web).

- Advertising cookies (they collect information about the preferences and personal choices of users).

- Affiliate cookies (they allow you to track visits from other websites, with which the website establishes an affiliation contract).

What are cookies used for on this website?

Cookies are an essential part of the way our website works. The main objectives of our cookies are to improve your browsing experience. For example, cookies help us to identify you (if you are registered on our website), to remember your preferences (language, country, etc.) during navigation and on future visits, to manage the shopping cart, to allow you to carry out shopping, etc. The information collected in the cookies also allows us to improve the website, by estimating the quantities and patterns of use, adapting the website to the individual interests of users, improving the speed of searches, etc.

Who uses the information stored in cookies

The information stored in the cookies on our website is used exclusively by us. Except for the following:

- Google cookies like doubleclick.net. Other google cookies are explained here. These cookies are used and managed by Google and by us for statistical and advertising purposes..

- Facebook cookies, it is used to carry out advertising campaigns on Facebook (Cookies Policy).

What type of cookies does this website use?

Session cookies: Designed to receive and store data while the user accesses a web page. They are usually used to store information that is only interested in keeping for the provision of the service requested by the user on a single occasion (for example, a list of products purchased).

Persistent cookies: They are a type of cookies for which the data is still stored in the terminal and can be accessed and processed during a defined period. They have an erasure date. They are used for example in the purchase or registration process to avoid having to constantly enter our data.

Depending on the entity that manages the computer or domain from which the cookies are sent and treats the data obtained, we can distinguish:

- Own cookies: Are those that are sent to the user's device managed exclusively by us for the best operation of the site.

- Third-party cookies: These are those that are sent to the user's device from a computer or domain that is not managed by us but by another entity, which will process the data obtained.

- Registration cookies: When the user enters our website and logs in, a temporary cookie is installed so that they can navigate through their user area without having to continuously enter their data. This cookie will disappear when you log out.

- Analysis cookies: They are used to study the behavior of users anonymously when browsing our website. This way we can know the most viewed content, the number of visitors, etc. Information that we will use to improve the browsing experience and optimize our services. They can be their own but also from third parties. Among the latter are Google Analytics cookies.

- Third-party advertising cookies: The objective is to optimize the exposure of advertising advertisements. To manage these services we use Google's Doubleclick platform that stores information about the ads that have been shown to a user, those that interest him and if he visits the advertiser's website.

Specific cookies used by this website

ECASA PHPSESSID cookies; It allows to identify the beginning of the session to load the web page.

Statistical Cookies:

-Google Analytics (third-party cookie): Cookies __utmb, __utmc, __utmz and __utma. They allow you to count page views and traffic sources in order to measure and improve the performance of the sites. Google stores the information collected by cookies on servers in the United States. Google may transfer the information to third parties when required by law or when said third parties process the information by Google. Google will not associate your IP address with any other data that Google has.

-Tynt (third-party cookie): uid. Allows you to view the amount of content copied from the web as well as analyze the best content keywords.

Cookies Publicitarias:

- DoubleClick (third-party cookie): id. Permite a AdSense, AdWords y Google Analytics analizar las campañas.

- Facebook (third-party cookie): datr, reg_fb_gate, reg_fb_ref Allows facebook to analyze campaigns

- ShareThis (third-party cookie): _unam all information http://sharethis.com/privacy

All this information is used to introduce improvements and offer the best service to our customers and users of our website.

Revocation

At any time, you can access your browser settings by accepting or rejecting all cookies, or by selecting those whose installation you allow and which ones you do not, by following one of the following procedures, which depends on the browser you use.

Google Chrome (in the Tools Menu):

Settings > Show advanced options > Privacy (Content settings)> Cookies:

https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=es

Microsoft Internet Explorer (in the Tools Menu):

Internet > Options > Advanced > Privacy:

https://support.microsoft.com/es-es/help/17442/windows-internet-explorer-delete-manage-cookies

Firefox:

Privacy > Cookies > Options:

https://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-sitios-web-rastrear-preferencias

Safari, iPad y iPhone:

Preferences > Privacy:

https://support.apple.com/kb/PH19214viewlocale=es_ES&locale=es_ES

Opera:

Settings > Options > Advanced > Cookies:

http://help.opera.com/Windows/12.00/es-ES/cookies.html

These browsers are subject to updates or modifications, so we cannot guarantee that they fully conform to the version of your browser. It may also be that you use another browser not covered by these links such as Konqueror, Arora, Flock, etc. To avoid these mismatches, you can access it directly from your browser options, generally in the "Options" menu in the "Privacy" section. (Please consult your browser's help for more information).